Service	Cost	Delivery time
Express (Royal Mail)	£5.5	1-2 working days

 

Europe 1

Belgium, Germany, Netherlands.

Service	Cost	Delivery time
Standard	€12	3-11 working days
Express (DHL)	€29.9	1-6 working days

 

 

 

Europe 2

Luxembourg, Latvia, Austria, Lithuania, Croatia, Estonia, Slovakia, Portugal, Slovenia, Ireland, Cyprus, France, Malta, Finland, Greece, Italy, Spain, Andorra

Service	Cost	Delivery time
Standard	€9.9	3-17 working days
Express (DHL)	€29.9	1-6 working days

 

Europe 3

Bulgaria, Czechia, Denmark, Hungary, Poland, Romania, Sweden

Service	Cost	Delivery time
Standard	£11.9	3-11 working days
Express (DHL)	£29.9	1-6 working days

 

 

North America

Service	Orders under US$100	Delivery time
Standard International	$19.9	5-17 working days
Express (DHL)	$37	1-6 working days

North America excludes Puerto Rico, Hawaii and other remote US islands and military zones.

 

Singapore and India

Service	Orders under US$200	Delivery time
Standard	£14.9	4-17 working days
Express (DHL)	£33	1-6 working days

 

 

 

Australia

Service  (weight)	Cost	Delivery time
Standard	£14	4-11 working days
Express DHL	£30	1-6 working days

 

 

Note: International shipping can sometimes incur additional costs, i.e., taxes, duties, shipping handling and customs fees. Customers are responsible for the additional fees charged within your country by local customs and duties upon delivery.

Email us at sales@ndanaka.com if there’s any question.

Return Policy

We are committed to ensuring that you are happy with our products. However, due to safety reasons, we are no longer accepting returns for unused, unopened products as we need to ensure the products have not been tampered with. We are incredibly sorry for this and we hope to have a more generous return policy back in place at a future date. Also unfortunately, we are not able to offer refunds for products that are used for hygiene purposes.

If there are any damages / shortages / incorrect product placement, please do contact us within 2 days of receipt at sales@ndanaka.com with your order number, full details of the issue, along with photographs of all packaging and contents. We will help you to process an exchange or refund for the item. Please take note we are not able to refund the delivery cost.

Undelivered Packages

If a package is returned back to Ndanaka due to an incorrect delivery address being provided or the customer not collecting from their postal office, a re-delivery cost will be charged. The costs will follow the prices above. Customers will be contacted via email should a package be returned to us.

If you provide us with the incorrect name/address details which results in the parcel being lost or stuck in customs we unfortunately cannot accept responsibility for this which may result in you having to place a new order with additional costs, therefore, we highly recommend you double check your details before submitting your order to us. Please notify us of any missing parcels within 60 days in order for us to take further action. If we are not notified within this time frame, 60 days of any missing parcel it will be assumed to be delivered with no further pending issues.